Terms & Conditions
Last Updated: August 2026
Welcome to Kingdom Executive Travel. These Terms & Conditions apply to all bookings and services provided by Kingdom Executive Travel ("we", "us", "our"). By making a booking with us, you agree to these terms.
Our Services
Kingdom Executive Travel provides professional chauffeur and executive transportation services, including airport transfers, corporate travel, wedding chauffeur services, VIP travel and other private transportation services.
All journeys are subject to vehicle and chauffeur availability.
Booking & Confirmation
All booking requests are subject to availability and are not considered confirmed until they have been accepted and confirmed by Kingdom Executive Travel.
When making a booking, customers must provide accurate and complete information, including:
- Full name and contact details
- Pick-up and destination addresses
- Date and time of travel
- Number of passengers
- Luggage requirements
- Flight details, where applicable
- Any additional requirements or special requests
Customers are responsible for ensuring that all booking information is correct.
Pricing & Payment
We aim to provide clear and transparent pricing before each journey.
The quoted price may be affected by additional requirements, changes to the journey, additional stops, waiting time, parking charges, tolls or other costs associated with the booking.
An advance payment or full payment may be required for certain bookings, including long-distance journeys, airport transfers, weddings, special events or VIP bookings.
Payment terms will be communicated to the customer at the time of booking.
Additional Charges
Additional charges may apply where a journey involves:
- Extended waiting time
- Additional pick-up or drop-off locations
- Changes to the agreed itinerary
- Parking charges
- Tolls or road charges
- Special requests
- Additional services requested after confirmation
Any applicable additional charges will be communicated where reasonably possible.
Airport Transfers
For airport bookings, customers should provide accurate flight information where available.
We monitor flight information where possible and will make reasonable efforts to accommodate flight delays. However, delays caused by circumstances outside our control may result in additional waiting charges.
Customers are responsible for providing the correct flight number, airport, terminal and arrival information.
Pick-Up & Waiting Time
Customers should be ready at the agreed pick-up location and time.
Complimentary waiting time may be provided depending on the type of booking. Any waiting beyond the agreed complimentary period may incur an additional charge.
If we are unable to contact the customer after a reasonable waiting period, the journey may be treated as a no-show.
Changes & Cancellations
Customers should contact us as soon as possible if they need to change or cancel a booking.
Cancellation and refund terms may vary depending on the type of journey, notice provided and any advance payment made.
Special-event, wedding, VIP and other bespoke bookings may be subject to specific cancellation terms communicated at the time of booking.
Customer Responsibilities
Customers are expected to:
- Treat the chauffeur and vehicle with respect
- Follow reasonable safety instructions
- Provide accurate booking information
- Ensure that passengers comply with applicable laws and safety requirements
- Avoid causing damage to the vehicle
Customers may be responsible for reasonable costs resulting from damage caused to a vehicle by themselves or members of their party.
Luggage & Personal Belongings
Customers are responsible for ensuring that their luggage and personal belongings are safely managed.
Kingdom Executive Travel cannot accept responsibility for personal belongings left in vehicles unless loss or damage is directly caused by our negligence.
Customers should check the vehicle carefully before leaving.
Vehicles & Chauffeurs
We aim to provide the vehicle requested or an equivalent suitable vehicle where possible.
Vehicle availability may occasionally require us to provide a suitable alternative vehicle.
Our chauffeurs are expected to provide a professional, courteous and safe service at all times.
Delays & Circumstances Beyond Our Control
We will make reasonable efforts to provide services at the agreed time.However, we cannot be held responsible for delays, cancellations or disruption caused by circumstances beyond our reasonable control, including:
- Severe weather
- Traffic congestion
- Road closures
- Accidents
- Vehicle breakdowns
- Public events
- Airport disruption
- Government restrictions
- Other unforeseen circumstances
Where possible, we will communicate significant delays or changes to customers as soon as reasonably practical.